Privacy Policy for Inclusive Art Therapy
Revision date: June 2026
Inclusive Art Therapy is delivered by Ellie Bortz as both a private online service and an in-person service through Closer Care Pty Ltd.
Inclusive Art Therapy is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Throughout this policy, Inclusive Art Therapy may be referred to as “we”, “us”, “our”, or Ellie Bortz AThR. The client may be referred to as “you”.
This policy may be updated from time to time, and the most current version will be available on our website.
Personal information includes any information that identifies you, such as your name, address, phone number, email address, or date of birth.
Some information is classified as sensitive information, including details about your health, cultural background, religious beliefs, sexual orientation, family court orders, or criminal history. Sensitive information may be disclosed by you during therapy and will be treated confidentially.
We collect personal information to provide safe, appropriate, and effective art therapy services. Information shared with us helps Ellie Bortz understand your circumstances and support your therapeutic goals.
Clients cannot remain anonymous due to professional and legal responsibilities. While you may choose to use a preferred name or pseudonym, your legal name must be provided for identification purposes.
Where services are provided through Closer Care Pty Ltd, personal information may be shared between Inclusive Art Therapy and Closer Care Pty Ltd for administrative purposes such as referrals, appointment scheduling, attendance records, invoicing, and authorised reporting.
We may collect personal information through:
If you provide information on behalf of another person, you must have their consent or legal authority to do so. We may request evidence of this authority where appropriate.
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Information is stored using password-protected systems and other security measures designed to safeguard client records.
Inclusive Art Therapy does not retain client credit card or banking details. Invoicing and payment administration are managed through Closer Care Pty Ltd when services are accessed in-person and through their system. If you are accessing online services directly through Inclusive Art Therapy rather than through Closer Care Pty Ltd, invoices will be issued by Inclusive Art Therapy.
While we take privacy seriously, no system can guarantee complete security. If we become aware of a data breach affecting personal information, we will investigate and respond in accordance with our legal obligations.
We will not disclose your personal information to third parties without your consent unless required or authorised by law.
With your permission, information may be shared with:
Information may also be disclosed where required by law or where there are serious concerns regarding safety and wellbeing.
You may request access to the personal information we hold about you. We may ask you to verify your identity before providing access.
You may also request corrections if you believe any information we hold is inaccurate, incomplete, or out of date. Requests will be handled in accordance with the Privacy Act.
Inclusive Art Therapy provides services via online platforms such as WhatsApp and Google Meet, as well as face-to-face services at Closer Care Pty Ltd in Gladesville.
Closer Care Pty Ltd operates CCTV and security systems in public areas such as reception and waiting rooms. No cameras or recording devices are located in therapy rooms, bathrooms, or other private spaces. Inclusive Art Therapy does not have access to these recordings.
Inclusive Art Therapy uses online platforms that incorporate security measures to protect client information. As with all internet-based services, complete security cannot be guaranteed. If information regarding the privacy of using these platforms change, clients will be informed and use of these programs may be terminated.
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing personal information.
If you have concerns about how your personal information has been handled, please contact Ellie Bortz in the first instance:
Email: contact@inclusivearttherapy.au
We will investigate your concerns and aim to resolve them promptly.
If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
This Privacy Policy may be updated from time to time. Any changes will be published on our website or communicated directly where appropriate.
If you have any questions about this Privacy Policy or how your personal information is managed, please contact:
Ellie Bortz AThR
Email: contact@inclusivearttherapy.au
Ellie Bortz acknowledges the Gadigal and Wallumedegal peoples as the Traditional Custodians of the lands on which she works.