Privacy Policy – Inclusive Art Therapy

Last updated: 25 June 2026

Inclusive Art Therapy is provided by Ellie Bortz and may be delivered online or through Closer Care Pty Ltd. We are committed to protecting your privacy and handling your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What Information We Collect

We collect personal information such as your:

• Name 
• Contact details
• Date of birth
• Information relevant to your therapy

This may include sensitive information such as health information, cultural background, religious beliefs, sexual orientation, family court orders, or criminal history if you choose to share it during therapy.

Why We Collect Information

We collect information to:

• Provide art therapy services
• Understand your support needs and goals
• Manage appointments, referrals, invoicing, and records
• Meet our legal and professional responsibilities

You cannot receive services anonymously. We may allow the use of a preferred name, but your legal name is required for identification.

How We Collect Information

We may collect information from:

• Intake and consent forms
• Therapy sessions
• Emails, messages, and other communications
• Referrals from healthcare providers or support services
• Closer Care Pty Ltd, where relevant

If you provide information about another person, you must have permission or legal authority to do so.

How We Store and Protect Information

We take reasonable steps to keep your information secure using password-protected systems and other safeguards.

No online system is completely secure. If a data breach occurs, we will respond in line with our legal obligations.

When We Share Information

We do not share your personal information without your consent unless required or authorised by law.

With your permission, information may be shared with:

• Closer Care Pty Ltd
• Members of your support team

We may also disclose information if required by law or if there are serious concerns about safety or wellbeing.

Accessing or Correcting Your Information

You can ask to access the information we hold about you or request corrections if it is inaccurate or out of date. We may need to verify your identity before processing your request.

Online Services and Security

Services may be provided through platforms such as WhatsApp or Google Meet, or in person through Closer Care Pty Ltd.

Closer Care Pty Ltd uses CCTV in public areas such as reception and waiting rooms. Cameras are not used in therapy rooms, bathrooms, or other private spaces. Inclusive Art Therapy does not have access to CCTV recordings.

External Websites

Our website may contain links to other websites. We are not responsible for their privacy practices. Please read their privacy policies before sharing personal information.

Contact and Complaints

If you have questions or concerns about your privacy, please contact:

Ellie Bortz AThR
Email: contact@inclusivearttherapy.au

We will investigate and respond to privacy concerns as soon as possible.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).